I only accept returns and exchanges in case they arrive damaged or defective, since these are custom or personalized orders, handmade specially for you.
If your item arrived damaged or defective, please:
Contact me within 5 days of delivery
Ship items back within 14 days of delivery
GIFT CARDS can't be returned or exchanged.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Buyers are responsible for return shipping costs unless the item is damaged or defective. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
All orders are dispatched from Portugal by registered mail, with padded envelopes to protect the elements within the transport course. All items are presented in a gift package.
Items are shipped in registered mail, without insurance. Upon request, insured shipping is possible and the costs are borne by the buyer. So, in case you want your package to be insured, please let us know on the checkout notes or send us an e-mail to email@example.com
Delivery time may vary depending on the postal traffic (Christmas and summer seasons, strikes, weather conditions, etc. - which may delay the delivery within the customary delivery times).
In general, within the EU, it will take between 5-12 business days and outside the EU / Rest of the world can take up to 25 business days.
In each country there's the tracking available with the local post office company.
CLAIMS for lost packages, can only be made after 30 business days of acceptance date on the post office - It then can take 30-60 business days for the post to come back with feedback.