NECKLACE

BRACELETS and RINGS

SHIPPING

• All orders are dispatched from Portugal by registered post in padded envelopes to protect the elements within the transport course.
• All products are shipped in gift package.
• The tracking number is provided once the order is dispatched. In each country, tracking is available with the local postal company.
• Because items are personalized and made to order especially for you I can't accept returns unless they arrive damaged or defective.
• Please email orders@cozydetailz.com in case of any problem with your order. Check our Returns and Refundssections for more information.

Estimated Delivery Time

As items are custom made, please allow 2-4 business days to produce your order

PORTUGAL

• Standard Shipping: 24/48 hours through Portuguese Post
• Express Shipping: 24-hour through Fedex.

EUROPEAN UNION:

• Standard Shipping: 3-5 business days through Portuguese Post
• Express Shipping: 24-hour through Fedex.

Non EUROPEAN UNION & NORTH AMERICA:

• Standard Shipping: 5-10 business days through Portuguese Post
• Express Shipping: 2-3 days through Fedex.
• Eventual customs charges or tariffs at destination are at the customer's expense.

REST OF THE WORLD:

• Standard Shipping: 8-30 business days through Portuguese Post
• Express Shipping: 3-5 days through Fedex.
• Eventual customs charges or tariffs at destination are at the customer's expense.

IMPORTANT NOTICE: Delivery time may vary depending on the postal traffic: Christmas and Summer seasons, strikes , weather conditions, Covid-19, etc.

If you own nice pieces of jewelry, it is very important that you clean them regularly, as they do not look good when they are dirty.
Tarnishing is a natural reaction which does not permanently damage your jewelry. Every piece of silver jewelry which is exposed to air will eventually tarnish it may happen within a few days, months or years before any discoloration). There are also certain types of skin PH that quicker tarnished the pieces.
Most of our jewelry is made with sterling silver plated metals and caring for your plated jewelry is a must for a long lasting and to keep it sparkling!

 
CLEAN
To clean, there are many ways and you can buy a silver liquid, take a dry suede cloth and polish the silver plated beads or use any jewelry cleaning cloth (these are available online).
Keep your pieces pretty by gently polishing them with a soft, dry suede cloth whenever they’re looking a little dull to remove heavily tarnished spots. 
There are also homemade ‘recipes’ for cleaning your jewelry. You can clean them using toothpaste or baking soda. Lightly scrub with the toothpaste or soak in baking soda overnight.  
Without regular cleaning, your jewelry will become harder to restore to its original brilliance.
Where possible, we recommend tarnished silver jewelry to be cleaned professionally at your local jewelers (we accept no responsibility for damaged jewelry using any of the cleaning methods listed).

STORAGE
If you do not wear your jewelry often (which surely is not the case) and store it in the open, the oxygen in the air will cause your silver to tarnish. It is important to keep them away from air and direct light, both of which are likely to have an adverse effect.
So, either invest on a good jewelry box with multiple compartments to keep it all separate so nothing ends up scratched, tarnished or tangled, or keep them closed in jewelry pouches or bags.

Taking care of your jewelry lets you get the most for your money and will enable you to enjoy your favorite bracelets like couple matching bracelets, necklaces and earrings for years to come.