RETURNS & REFUNDS POLICY
I only accept returns and exchanges in case they arrive damaged or defective, since these are custom or personalized orders, handmade specially for you.
If your item arrived damaged or defective, please:
Contact me within 5 days of delivery
Ship items back within 14 days of delivery
GIFT CARDS can't be returned or exchanged.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Conditions of return
Buyers are responsible for return shipping costs unless the item is damaged or defective. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the measure is not accurately taken, we can replace items , but you have to pay for all the postage costs (return and back). If you need to exchange it, send us an email at firstname.lastname@example.org