FREQUENTLY ASKED QUESTIONS

 

Are the items handmade by you?

Yes. All items are custom made. You can mix materials, colors, etc. So take a look around the shop to get inspired and design your own and unique piece… just let me know your choice or you can also request something very special and we'll do our best  to meet your expectations - orders@cozydetailz.com

Do you provide gift wrapping and packaging?

All orders are dispatched from Portugal by registered mail, with padded envelopes to protect the elements within the transport course. All items are presented in a gift package.

How long will it take to have my order delivered?

Delivery time may vary depending on the postal traffic (Christmas and summer seasons, strikes, weather conditions, etc. - which may delay the delivery within the customary delivery times).

In general, within the EU, it will take between 5-12 business days and outside the EU / Rest of the world can take up to 25 business days (claims for lost packages, can only be made after 30 days of acceptance date on the post office). 
In each country there's the tracking available with the local post office company.

Is there any last-minute shopping service available?

Shipping UPGRADE is also available: 
FEDEX - worldwide (48-96 transit time after production)  
BLUE PRIME - 5-15 business days and ONLY available in some countries:  
http://www.ctt.pt/correio-e-encomendas/ajuda/zonas-correio-azul.html   

What if my order doesn't arrive for some reason?

According with the Portuguese Post Office regulation, a package can only be claimed after 30 days of the dispatch date. 

It then can take another couple of months for a definitive answer from the post. So, no refund nor replacement will be made during the investigation period from the post.

It doesn't happen too often, but in case of non-delivered or lost packages we will always do our best to cooperate with you.

Are my goods insured?

Items are shipped in registered mail, without insurance. Upon request, insured shipping is possible and the costs are borne by the buyer. So, in case you want your package to be insured, please let us know on the checkout notes or send us an e-mail to orders@cozydetailz.com, immediately after receiving your order confirmation, with your order number so that we can advise you the cost and payment procedures. 

What is Zamak?

The Zamak is an alloy of zinc with magnesium, aluminium and copper. It is widely used for jewelry because it is non-corrosive, hypoallergenic, and strong resistance against aging and oxidation. Can be cleaned with any silver cleaning cloth (included in your package, so that you can maintain your item as new)