Cozy Rewards - Q&A's

WHAT is COZY REWARDS?

Our reward program is called COZY REWARDS as we want to thank our customers for their loyalty.

Each US$ spent on a purchase is converted into one COZY – that is the name we call our points to collect. The more Cozys you earn, the more discounts and benefits you can get.

HOW do I participate?

Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn Cozys! And you get immediately 100 COZYs.

HOW can I earn COZYs?

You can earn COZYs by participating in any of our innovative promotions! Simply click on the 'Earn COZYs' tab to view and take part in our current opportunities. In addition, make sure to check back often, as we're adding great new ways for you to earn COZYs all the time! And they’re all cumulative, so you can achieve great discounts. Only products are accounted to earn COZYs  - shipping costs are excluded.

WHAT can I redeem with my COZYs?

Glad you asked! We want to make it easy and fun to redeem your hard-earned COZYs. Just visit the 'Get Rewards' tab to view all of our exciting reward options.

HOW do I redeem my COZYs?

Exchanging your COZYs for great rewards couldn't be easier! you can redeem COZYs at any time, once your account has enough balance to trade for our advantages. Simply visit the 'Get Rewards' tab to view all of our great reward options and click the 'Redeem' button to redeem your reward. You’ll receive an e-mail with your discount code to use on your next purchase. Cozy's are exchanged by coupons (US$ discounts/free shipping) to use only in our shop www.cozydetailz.com.

Please note that COZYs are at no time converted into cash.

WHEN can I redeem my COZYs?

You can use your COZY’s coupons once you redeem and receive it on your e-mail. Please note COZYs discounts are not cumulative with other promotions in place - since it is only allowed to take one discount by purchase.  

HOW do I check my COZYs balance?

Your up-to-date balance is always displayed once you Log In to your Cozy Account.

Does it cost anything to BEGIN EARNING COZYs?

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn COZYs. Make sure to visit the 'Earn COZYs' tab to get started. And just by Creating an Account you’ll get your first 100 COZYs!!!

HOW LONG will it take for COZYs to post to my account?

You should receive COZYs in your account instantly once you complete any of the earning COZYs options!

Do my COZYs EXPIRE?

You have an extended time to redeem and enjoy your COZYs. After two years of inactivity they will expire, but we hope you can use and abuse of our exciting offers.

HOW do I contact support if I have questions about my COZYs?

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email hello@cozydetailz.com and we'll be in touch.

I'm very close to earning a reward. Can I buy extra COZYs to get there?

We currently require you to have enough COZYs to redeem any of the awards you see listed on the 'Get Rewards' tab.

What if I don't want to receive promotional emails?

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.

Does COZY REWARDS end?

Our intent is to maintain our Cozy Rewards program and reward your loyalty. If we ever need to stop it, we will advise you in time so you can take advantage of your COZY’s balance to redeem into a discount to use in our shop.

CAN Cozy Detailz suspend or close an account?

Yes. In case we notice any misusage or suspect any illegal activity within the loyalty program by an account, we reserve the right to suspend that account to investigate the potential irregularity. We will advise the account owner and contact for the outcome of the analysis taking the necessary measures to ensure the correct usage of the program.